Loan Bank Frequently Asked Questions

Loan Bank Access:

Using The Alexandria Loan Bank Catalog:

Courier Service:

Miscellaneous Issues And Problem Solving:





I am frustrated with some aspect of the loan bank, should I give up?

No, please contact Alexis Missel at the Central SWAAAC office at Assistive Technology Partners.


Who has access to the loan bank?

Equipment in the loan bank is available for infants, toddlers and children in the public school system. Anyone (i.e., SWAAAC members, teachers, parents…) can view the online catalog from the SWAAAC website. However, equipment must be requested and ordered by a SWAAAC Team Coordinator or designated Early Intervention Consultant.


Where can I find the online catalog?

The can be accessed from the SWAAAC or Tech for Tykes websites (www.swaaac.com or www.techfortykes.org). It can also be accessed directly: www.swaaac.com/StoreFront/


Why is loan bank access limited to SWAAAC Team Coordinators and Early Intervention Consultants?

The loan bank is funded primarily by the Colorado Department of Education to provide equipment for children in Colorado public schools. Early Intervention also contributes to the purchasing of equipment for children birth to three.

In addition, limiting storefront access to SWAAAC Team Coordinators and Early Intervention AT Consultants helps with the management of the loan bank.


I forgot my login information, where can I find my username and password?

Contact Alexis Missel at the Central SWAAAC Office.

 

 

Where can I learn about how to use the Alexandria Loan Bank Catalog?

You can learn how to use the Alexandria Loan Bank Catalog and its basic features by following this training.

 

 

How do I log in?

Start by clicking the search icon; this will open a new tab. In the top, left hand corner, there will be “Log In” button.

 

 

Once I’m logged in, how do I find the equipment I am looking for?

To search for items, you can enter your search into the search field or click explore to browse items by category. Browsing by category is a good way to start. This search field produces broad results. Although it may not be efficient for finding specific AT, we recommend spending time browsing the online catalog before you are ready to borrow equipment. This is a great way to become familiar with the Alexandria system as well as the types of AT included in the Loan Bank.

 

 

How do I know if my school has a courier site? And, where can I find our code?

When you place a request through the storefront, you’ll be asked to select your courier location. A list of sites can be found at http://www.clicweb.org/. Click on “Courier Management System” under Library Courier. Type in a school district, town, etc... and click the Lookup button. Someone at your school library might be able to help too.

Contact the Colorado Library Consortium directly if you have questions about the courier service, or if you would like to add a site. Sharon Walker should be able to help you and can be reached at 303-422-1150, 888-206-2695 or courier@clicweb.org.

 

 

Where can I access a courier slip if I need to return a device? And, what is the difference between the blue courier slip and the multi-page, carbon copy forms?

When we send equipment, we typically include a half-sheet with instructions for using the courier service as well as an extra courier slip for returning devices. If you need another courier slip, you can access one from the Colorado Library Consortium’s website:

  1. Go to http://www.clicweb.org/
  2. Click on Courier Management System under Library Courier
  3. In the purple box at the bottom of the page, click on Print Routing Slips under SERVICE ISSUES & ROUTING SLIPS
  4. You will be asked to enter your courier code
  5. You will need blue paper to print the slips
  6. Our code is C209. SWAAAC/ATP Attn: Elizabeth Woodruff

We prefer that you use the multi-sheet carbon copy form so that we can track the delivery. However, the courier service is very familiar with the blue slips and they will work as well.

 

 

How can I renew a device?

The loan bank policy allows a one time, two week extension on any device that is not waitlisted. Contact Alexis Missel at the Central SWAAAC Office with your request to extend a loan.

If you would like to recheck-out an item for another student, email your Central SWAAAC Office. They will verify there is no waitlist, and have you submit a new request on the storefront (please add a statement in the notes about already having the device).

 

 

What should I do if we received a device that does not work?

Return the device with the equipment survey or a note describing the problem. Please specify if you would still like to receive the device once it is repaired.

 

How do I know when the equipment is due?

We try to note the due date on the courier slip that is taped to the top of the box. You should also receive a circulation email, which notes the due date. You may also email Alexis at the Central SWAAAC Office for a list of checked out items, with due dates.

 

 

I requested a device four weeks ago and haven’t received it. Has it been sent yet?

Most likely, the equipment is currently checked out to someone else and is unavailable. If equipment is available, it will be sent a day or two after receiving your request and you will receive a circulation email when your request is processed. If the equipment is not available, it will be sent as soon as we receive it from the previous borrower. This can make it difficult to plan for specific needs—if you need equipment for a certain date please contact Alexis at the Central SWAAAC Office.

 

 

Why should I read the loan bank waitlist emails that I receive?

The waitlist emails provide a lot of information that may help in the following ways:

  • Remind you to return equipment on time
  • Help you calculate when a device will become available
  • Let you know which items are not currently in high demand


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